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We Gladly Accept |
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| Security
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We take online Credit Card
transaction security very seriously. Every effort is
made on our part to assure our customers that they are
secure when doing online transactions with
us.
We want you to feel completely secure when ordering from
Zaib4x4.com. We use a technology called Secure Sockets Layer
(High Grade 128 Bit SSL) , which encrypts (or encodes) sensitive information before it is sent over the Internet.
Some areas of this site contain mixed secure and non-secure data and your browser may give a warning when entering or leaving these pages,
which is normal behavior. When our customers are ready
to checkout or login into their accounts they should see the Lock Icon
in the lower right corner of your browser. This indicates that any information entered on this page is secure.
You can also look at your URL which will change from
normal http:// to secure https://
Note:
We do not store customers credit card information in
our database. We record IP address before Credit Card
transaction information is submitted. We investigate and prosecute credit card fraud to the fullest extent of United States and International Law.
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| Privacy
Policy |
| Zaib4x4.com will not rent or sell your name, address, e-mail address, credit card information or personal information to any outside agent or third party. However, we may use the information that you provide to notify you of sales and special offers. If you don't want to receive this information, all you have to do is let us know and you'll be immediately removed from our mailing list. Your privacy is very important to us and will never be compromised in any way.
For more detail please visit our Privacy Policy page.
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| Shipping
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Items are shipped ground delivery via UPS, FedEx and
sometimes we ship via the Postal Service within the 48
contiguous United States.
Orders received by 2:00 EST for in stock items,
usually ship within the next business day.
Normal ground delivery can be from 2 to 8 business
days. Special orders an truck shipments can take
approximately 2 to 6 weeks for delivery depending on
the items ordered. Note: We do not ship on
Saturdays, Sundays and Holidays.
We
ship every order via standard ground.
This Chart refers to
standard shipping to the contiguous 48 States only. For shipping rates to Alaska and Hawaii please contact us via this link Contact Us |
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$0.01 - $20.00 |
$10.95 |
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$20.01 - $40.00 |
$11.95 |
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$40.01 - $60.00 |
$13.95 |
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$60.01 - $80.00 |
$15.95 |
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$80.01 - $100.00 |
$17.95 |
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$100.01 - $200.00 |
$19.95 |
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$200.01 - $300.00 |
$21.95 |
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$300.01 - $400.00 |
$25.95 |
| $400.01 - $500.00 |
$29.95 |
| $500.01 - $1000.00 |
$48.95 |
| $1000.01 - $1500.00 |
$68.95 |
| $1500.01 - $2000.00 |
$95.95 |
| $2000.01 - $3000.00 |
$118.95 |
| $3000.01 - $4000.00 |
$167.95 |
| $4000.01 - $5000.00 |
$218.95 |
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| Returns
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| NO RETURNS ACCEPTED AFTER 30 DAYS. All returns
require a RGA (Return Goods Authorization) number. The
RGA number must be marked outside of the returned boxes.
Unauthorized returns won't be credited. You are
responsible for return freight charges if you order the
wrong part, change your mind or have other ordering
errors. We will only refund the shipping cost if the
return is due to our fault.
Return goods are subject to
25% restocking fee. It is your responsibility
to inspect all items before installation. Items that
have been installed, used and/or not return in their
original packaging are subject to
35% restocking fee. We inspect all return
items to assure that they are returned in good resalable
condition. Credit are issued after the inspection.
Entire process takes between 2-3 weeks.
Return Instructions: NO REFUNDS ARE ISSUED WITHOUT RGA NUMBER. If we ship the wrong item to
you please fill out the online form at this link "Contact Us " (select Return Good Authorization for Subject),
include your full name and order number. Upon
receipt of your email we will issue you an RGA (Return
Goods Authorization) number and return instructions. All items must be return within
15-days from the date RGA number is issued. The
returned product must be in new, unused, and unworn
condition with all original packaging materials, unused
warranty cards, and instruction booklets. For your
protection, ship your return via an insured, tractable
carrier. (NOTE: WE DO NOT
PAY FOR RETURN FREIGHT). NO RETURNS ARE ALLOWED ON
SPECIAL ORDERS, FACTORY DROP SHIPS AND BODY PARTS.
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| International
Customers |
| At this
time we do not take orders from customers living
outside the USA. We will be able to handle
international orders in the near future.
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| Payment
Information |
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Credit Cards - We
accept MasterCard, Visa, Discover and American Express. When paying with a
credit card, the billing information on your order form must match the billing
information on record with your credit card company. For your safety, we may also
require the three or four digit security code located on the back of your credit
card.
Paypal - We
will only ship to Paypal verified physical addresses. So customer shipping
address on Zaib4x4.com account must match customer address listed under Paypal
account. We will not ship to verified P.O.Box addresses. |
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| Checks - Cashier's checks,
certified checks, money orders or personal checks are accepted. Orders paid by
personal checks will be held for 14 business days for the check
to clear the bank. Personal checks must have your name, address, phone number,
check number and bank name imprinted upon the check. Please also include your current
address (if different from check) phone number, and current driver's license
number and state. All orders for over $500.00 must be paid by credit card, money
order or cashier's check only. Note: Please do not send
cash.
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| Order
Status |
| All orders are
processed within 24-48 hrs. To check the status of your
order please login into your account to get an instant
status. You can also contact us via our online form at
this link "Contact Us" (we
reply to all emails within 2-3 hrs), please include your
full name and order number. Another way you will get
order information from us if you had provided us a valid
email address, we email order status and tracking
information after the orders are processed.
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| Sales
Tax |
| Orders shipped to Georgia address will
be charged 6.00% sales tax.
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| Warranty
Policy |
Parts sold on Zaib4x4.com site are covered
only by the Manufacturers Warranties and/or
Guarantees. In the event an item becomes defective,
please refer to the manufacturer's warranty
information for proper procedure on returning the
merchandise. We will not be responsible or liable
for labor, or incidental or consequential damage of
any kind. In no event shall our liability exceed the
cost of the goods.
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| Backordered
Products |
| There may be an occasion where a product that you order is not in stock. You
will be notified by email or by phone if this happens. We do not charge your
credit card until your order is shipped.
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| Damage
Shipments |
We inspect all packages leaving our warehouse. If
you receive a damaged package, you have the option
to refuse delivery, that way the item will be return
to us. If you accept a damaged
package and/or upon inspection of the parts, you find
the item damaged, please file a formal claim with
the carrier within 48 hours.
NOTE:
DO NOT RETURN DAMAGE PARTS TO US.
FedEx Claim Department:
1-800-GoFedex (800-463-3339)
UPS Claim Department:
1-800-PICK-UPS (800-742-5877)
Truck Freight: Refer to phone
number on the carrier's bill.
Please understand items damaged
during shipment are not our fault. However, we will assist you in
anyway possible please call us or email us after
contacting the carrier.
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| Pictures
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| Pictures are
for demonstration purposes only. Actual applications may
vary depending on the year/make of your vehicle.
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| Order
Cancellation / Modifications |
If you need to cancel or modify an order, please do
so by filling out our online form at " Contact Us". Orders and modifications can be made up
until the time that processing is complete. If the
items are already shipped, the normal return
policy applies.
Please note once the item
on an order is shipped, you will not receive refund
for shipping charges. If an error is made by
us, then we will pay for return shipment. All items
are subject to 20% - 30% restocking fee per our
Return Policy.
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Typographical Errors
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Zaib4x4.com is committed to providing accurate information
on our website, however sometimes typos do happen and we
apologize in advance for those. Zaib4x4.com reserve the
right to refuse or cancel orders for product(s) listed
at an incorrect price regardless of the status of the
order. If your credit card has already been charged for
the purchase and your order is canceled, Zaib4x4.com
will issue a credit to your credit card / PayPal account in the
amount of your original charge.
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